I've been meaning to post the link so thoughtfully provided by Jessamyn West on Librarian.net
Jessamyn provides a couple of delightful "customer service" stories for us. The first is a nice, feel good story that is lovely but the second....well, let's just say I can imagine myself using it in the next six months.
May I have the guts to say that and may I not get fired for it....
:)
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